When a serial entrepreneur building yet another great company says he wished he'd known to work on his go-to-market strategy (GTM) before anything else, it's time to get reading. What is a go-to-market strategy? How do I build one? What did others do? Below see the major components of a go-to market strategy and 10 examples of how companies did it for their new business, product, feature, expansion into a new country and more. This includes 5 slideshares to use as both examples and templates.
5 Companies explain their GTM strategies.
- Vuclip - GTM strategy for consumer video in emerging markets
- Upscope - SaaS GTM for Upscope one click screen sharing
- Huawei - For establishing their brand in India
- TaxJar - SaaS for sales tax software
- Eight - For their new IFTTT integration
5 Slideshares of GTM strategies
What is a go-to-market strategy?
A go-to-market strategy (GTM) is the plan for targeting the right pain point with the right sales and marketing process, so you can grow your business at the optimum pace. You can create a GTM strategy for a new business but also for a new feature, brand or location.
Why have a go-to-market strategy?
For large companies with existing products, GTM strategies might revolve around correct communication and branding for new markets.
For those of us who are building new businesses, an incorrect GTM strategy can cost years in going the wrong direction with development and marketing.
While I had heard of the concept before, it was listening to Kustomer's founder in this podcast that brought it firmly to my attention.
When a founder who has been building companies over decades says that he'd start with a GTM strategy before anything else, it's time to get reading.
In many ways the 'why' of a GTM is obvious.
If you're already confident you can build the product, you can focus on picking a big market and nailing the pain point, the brand, messaging, content, ads, emails and sales model needed to reach it.
You can do this if you're experienced.
Most first time business founders are not.
Most of us build products and figure out the marketing afterwards or do some half baked version of both together and the more I learn, the crazier that seems.
What are the major components of a go-to-market strategy?
Some answer "what is your go-to-market?" by talking only about their marketing but go-to-market is a strategy that extends across the organisation.
To get a feel for the major parts of a GTM strategy, I've summarised the GTM plan of a serial entrepreneur, Stefan Groschupf, taken from this great blog post.
I've slightly shifted around the order as point 1 should in theory be after point 2 but it makes first timer logical sense this way.
Craft a value matrix and messaging around the pain point
This is a good way to understand what the pain point is and how to set up messaging to address the pain point.
Identify the buying personas involved in the journey
At Upscope co-browsing we realised, by analysing sign ups, that the person who first signs up or enquires about the product is often a manager and not an end user as we imagined. Yeah, this was a surprise.
Also, we found that the gatekeeper we needed to clear is often someone in charge of data security, so we created additional detailed docs explaining how we secure data.
There are a number of people involved in the stages of making a purchase including:
- The initiator who first comes across your product.
- The user.
- The influencer.
- The decision maker.
- The buyer who approves the budget.
- Final approver.
- Gatekeeper - such as the IT dept in charge of data security of vendors
Understanding these people and what each needs during the process helps create the right content and processes you'll need to make the sale.
Understand your buyer’s journey
In short, figure out your top of funnel, middle of funnel and bottom of funnel so you know what docs are needed at each stage.
Upscope's top of funnel is the blog and integration listings which leads to the home page containing videos and testimonials to get attention.
Upscope's middle of funnel is live chat and demos to answer key questions.
Upscope bottom of funnel is the trial, educational emails, one to one product walk-throughs and pricing quotes to get to a sale.
Choose a marketing strategy
This is where you figure out your inbound and outbound strategies.
For Upscope, it's primarily content.
We started with email and then realised we did not have the messaging and target market nailed so went to content until we knew more. You can see Upscope's content marketing funnel statistics here.
Choose a sales strategy
You might use only one or a mix of self service where they enter credit card and buy, inside sales, heavy duty field sales or a channel model.
At Upscope we started as a self-service product and then added inside sales because larger companies need to build layers of trust in you and the product, especially if they are in the health and finance sector.
If you'd like to see the full post on the above points about building a GTM strategy, see Stefan's post.
Below are the GTM strategies for 5 different companies.
1. Vuclip's go-to-market was based on "must-have" needs in emerging markets
I was quite impressed with this Vuclip founder. Incredibly smart engineer type who seems to have figured out how to build multiple businesses and evolve his own strategy.
- The pain point is video buffering.
- Vuclip chose to build a brand for consumers rather than build for enterprise.
- They chose the "must-have" mobile streaming market in developing countries.
- Those companies whose GTM was based on selling to enterprise all failed.
What was the pain point they addressed?
“In emerging markets, both networks and phones have limitations, making buffering a big problem."
There were hundreds of sites like Youtube but networks were behind
"There are different networks — 2G, 3G and 4G — and there are phones of many types. Data plans are limited even in developed countries. In emerging markets, both networks and phones have limitations, making buffering a big problem. With nearly 100 hours of video uploaded on YouTube every minute and with hundreds of sites like YouTube mushrooming all over the world, the combination of fragmentation and volume made mobile video a daunting problem."
They focused on “must-have” market and not "nice to have" market
"I decided to deploy the technology where it was a “must-have” rather than where it was a “nice-to-have.” In the U.S., there are many ways to access video. In India, Indonesia, Africa or Latin America the only way the masses can access video is via mobile. So we focused our energies and resources on emerging markets."
They went for building a consumer brand because others catch up too quickly in enterprise
We decided to do the hard slog and build a brand. Others always catch up with technology and a price war lowers profitability.
They went web based rather than app based as familiarity is an advantage
"We bet on a browser-based approach instead of an application-based approach. This go-to-market strategy was based on simplicity. Explaining to consumers in emerging markets about applications is simply too tedious. In retrospect, this sounds like a good idea. However, all the 18 or 19 companies that were funded in the space took the enterprise and application route. None of them exist today."
Read the full article here: http://knowledge.wharton.upenn.edu/article/vuclips-nickhil-jakatdar-bringing-must-mobile-video-emerging-markets/
2. At Upscope the early go-to-market strategy was built on riding the growing live chat wave
SaaS GTM strategies change as we learn more
Who do you think are the biggest users of Upscope given the following features?
"Upscope is instant, no-download screen sharing for seeing the user's screen in one click when they phone in or live chat with you. You can then use your mouse on their screen to click for that user."
Had a think?
We first thought that Upscope was for taking a quick look at the user's screen to see the problem and fix it.
While that's still true, the heaviest users include customer success, account management, onboarding specialists as well as support staff who can spend up to 30 minutes with each customer.
There's less of a market for a quick peek type technical support service and it's used by many other teams outside of customer support.
With hindsight this may seem obvious but early days in SaaS are confusing.
Doing regular customer job title and usage analysis changed our road map and future GTM plans.
What's the pain point Upscope solves?
When a customer has a problem navigating your website, you can't always ask them to spend 5 or more minutes setting up screen sharing in order to get help.
When you can't see their screen you end up communicating by typing lists of instructions, or blindly guiding them on the phone.
Overall, this adds both time and an element of frustration.
The solution is instant and interactive screen sharing, meaning they can see the user's screen in one click AND they can use their mouse on the user's screen to click for them.
So far, it's reducing the length of each call by 30% but more importantly, both agents and customers love the ease of avoiding going off to install a 3rd party screen share tool.
What personas are involved in the buying process?
The first sign up is often the CS, sales or support manager in larger companies.
The first sign up is often the founder or director in smaller companies.
The IT department will be the gateway for clearing it for security.
A developer will customise it, test it locally and then push to production.
The CS, account management and support team will trial the software.
If it's finance or health, they might have a 3rd party vet us further.
What was our marketing plan?
Our target market evolved over time but the way we reach them is still roughly the same.
Via content and integrations.
We saw live chat companies like Intercom, LiveChat, Zendesk, Drift and others growing and we want to ride a growing wave.
We created integrations with these tools, got listed on their app stores and created content so that if a user searches for e.g. Intercom pricing, we're there on page 1 of google. As those companies grow, the traffic to our content grows with them.
We're now developing further marketing channels for CS, account management and enterprise support. This will include further integrations, ads, emails and content.
What's the sales model and the buyer personas journey
The different people mentioned above need different types of content and material to convince them to continue to the next stage.
At the top of the funnel we're getting the "attention" of the manager when they come to our landing page
A team manager or c-suite exec reads our blog post or sees our integration listing and comes to the website.
At this point we get their attention using short videos, testimonials, a security page covering key customer data concerns, individual landing pages for each integration.
In short, we try and tick all the main boxes for them to move to the next step.
In the middle "consideration" phase we're talking to managers, end users, developers, those in charge of data security and vetting.
They book a demo and /or ask questions on live chat.
The demo is often to the initial champion who signed up and a couple of others they invited.
They might book follow up demos involving other decision makers and ask a series of questions on live chat or via email to look for comparisons to our competitors.
It's useful to have documents on our enterprise features or on-premise solutions to pass on to their tech team. It's important to respond quickly.
At the bottom "decision" phase we're making sure the trial goes well, all docs are completed and we quote the right price
They take up the trial. We complete security forms, price quotes, we give them an additional walk-through of the product for specific features and settings during the trial.
Upscope has grown even though our initial GTM strategy was vague. When we started we only had a rough idea of the market, we were not specific about who needs it most and now that we can be specific, we can move faster.
3. Go-to-market at the billion dollar country level
If you associate quality products with the likes of Apple and Samsung, what would a new Chinese company called Huawei do to win a market?
Here was the problem Huawei had in India
"The Indian telecom supplier market was heavily saturated and to make an impact, Huawei needed to separate itself from the rest and create a distinct identity as well as a reputation for reliability. Historically, Indians have viewed Chinese companies as hard to form relationships with and Chinese made products as subpar and inferior. In addition, China and India have relatively uneasy diplomatic relations."
Huawei first got a foothold by building local R&D centres
"Huawei began establishing its foothold in India by setting up R&D and service center facilities in India and hiring predominantly locals to show commitment to creating value for Indians rather than just extracting benefits. India is now Huawei’s second largest research center outside China."
They positioned it as an aspirational product
"Huawei is now working on positioning its smartphones as aspirational products by working with local English Language channels to hold contests and beat the stereotype of a low quality Chinese product."
Establishing trust and building relationships
"The lesson to learn is that establishing trust, building and sustaining relationships and showing continuing commitment to the new market can lead to a successful foothold and increased opportunities."
4. A cornerstone of TaxJar's go-to-market was better content to help confused clients
If you aim to be the number one educator of potential customers in a subject like SEO, then you'll be up against people like Neil Patel and Brian Dean who rank at the top. However, if you're looking to be No.1 in an industry like tax, you've got a lot of low hanging fruit to take advantage of and that can be the cornerstone of a strategy.
They became a technology company first, a tax company second
"We looked at ourselves as a technology company, not so much as a tax company. That was a new approach to our space. We've let the customer be in the driver's seat for the way the product has been built."
Their marketing strategy was based on building trust by educating the customers on tax like few others had done
"Another opportunity for us was our ability to educate the world on sales tax. Before we existed, most of the content that was available was either hard to find or hard to understand.
Therefore, we decided to build the best content we could to help people wrap their heads around sales tax, which feels like an insane problem that's changing all the time. As a result, we were able to build trust and customers began to try the product because they trusted and understood what we're saying. This also helped us succeed through word of mouth, which has been a tremendous lever for growth."
Read more about TaxJar's planning
5. EightSleep developed a go-to-market for a specific new feature
This is useful if you're launching a new integration with a partner.
This is different from the other go-to-market studies we've mentioned in this post but I figured it's great for single feature launches.
Eight did an integration of their sleep hardware / software with IFTTT (an app for integrating and automating different applications using 'if-then' logic).
"We did so with an announcement email to our entire user base and highlighted some of the connections we’d already created, to help them realize the possibilities. We also created a dedicated landing page on our website to highlight, explain, and link back to IFTTT and our connections."
"We promoted videos on Facebook and Instagram that showcased different use cases, such as automatically starting your coffee machine when you wake up. These videos were really helpful in explaining the value of the integration, and to this day we use them in our customer prospecting efforts."
"We also worked closely with the IFTTT team on marketing efforts. We were included in their GIFTTT Guide for 2016, which drove an incremental 15,000 visitors to our service page and connections. More recently, we were included in the February IFTTT newsletter. It brought us a spike in traffic and doubled our sales for a period of 4 days.”
"Focus on use cases — you need to be descriptive and explain exactly how your users will benefit from this integration. Some may be aware of IFTTT, but many may not be, so it’s an opportunity to educate."
Read more on Eight and IFTTT feature launch here.
Powerpoint slideshares and templates of go-to-market strategies
6. Fitbit GTM for their premium product
This includes the value proposition, strategic overview, brand and audience strategy, GTM costs, expected campaign ROI, CAC by channel.
7. Cisco's GTM communication plan for a learning game
Cisco had GTM communication plan for a learning game to put users in the shoes of a telecoms company leader.
The slideshare includes the strategy, tactics, assets, phases and social media strategy.
8. Symyx GTM strategy includes the ROI and benchmarks
This slideshare shows how Symyx ran an GTM strategy that grew revenue and bookings and includes the before and after numbers.
It includes notes on their print advertising, media relations and establishing themselves as a thought leader, brand equity metrics and sales enablement.
9. Go-to-market best practices for startups by a16z
I added this slideshare as it's by a16z and contains a lot of images that might be useful structures for that wonderful presentation you're planning ;)
10. Slideshare on product-led GTM strategy
This is an interesting addition simply because the cost of acquiring customers is greatly reduced if the product does the work rather than a sales rep. This slideshare quotes that 65% of b2b buyers prefer not to deal with a sales rep.
I went through this slide with interest but one thing came to mind. There's a reason companies like Intercom also assumed they could do without sales people and then came round to hiring them. The product should do as much of the work as possible but good sales people are not in a zero sum game with product, they're a boost.
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