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Pardeep Kullar

Pardeep Kullar

Pardeep overlooks growth at Upscope cobrowsing and loves writing about SaaS companies, customer success and customer experience.

Do a demo today you'd be proud of 10 years from now

Do a demo today you'd be proud of 10 years from now

You're using the Nokia of screen sharing. You want to be using the iPhone. Once you do, you'll never go back and the way you explain anything online will change forever. There are a million sales people out there selling to clients.Companies and consumers are flooded with new proposals.

Pardeep Kullar
Pardeep Kullar
Improving Customer Experience in Mortgage Banking

Improving Customer Experience in Mortgage Banking

Underlying the loan origination process are issues of trust and education such as clients focused only on the lowest interest rate when they should think about the lowest monthly payment instead. They need help in trusting loan officers, understanding terminology and completing the paperwork. Below we'll cover the customer experience

Pardeep Kullar
Pardeep Kullar
Interactive Guidance to Accelerate Employee Onboarding

Interactive Guidance to Accelerate Employee Onboarding

If you could 3X the speed of effectively onboarding new employees they'd not only skip the initial grinding confusing steps of joining a company but also get on with growing the company. How could onboarding be sped up 3X? We'll look at obstacles to faster onboarding and then examine the

Pardeep Kullar
Pardeep Kullar
Imagine if you had Your Own Personal Experts for Everything

Imagine if you had Your Own Personal Experts for Everything

When you can interactively guide someone across the internet using new technology, what does that allow? Here we explore some scenarios for the underlying benefit of new tech that Upscope is building. Let's say you have enough money to hire experts to make your life awesome. You can ask them

Pardeep Kullar
Pardeep Kullar
Product Story Telling for Upscope Co-browsing. Who is the Bad Guy?

Product Story Telling for Upscope Co-browsing. Who is the Bad Guy?

In stories there's normally a clear bad guy. Who is the bad guy in your product story? Below we'll use a couple of story structures to build stories for Upscope. Our core customers include live chat support agents, customer success onboarding specialists, loan officers and sales reps whose jobs overlap

Pardeep Kullar
Pardeep Kullar
Product Story telling in SaaS

Product Story telling in SaaS

So many articles about story telling focus on examples like Nike and Apple and mention things like "Think Different" and I can't really learn anything from that. All I want is advice on how to write product stories. However, are we supposed to be telling the Luke Skywalker story arc?

Pardeep Kullar
Pardeep Kullar
Review of 3 of the Best Screen Video Recorders

Review of 3 of the Best Screen Video Recorders

There's a bunch of screen video recorders out there so we're going to investigate 3 of the most commonly mentioned (Loom, Vidyard, Cloudapp), install them, try them out and give our thoughts on each one. We'll include use cases, key differences between them and anything uniquely interesting. LoomA typical default

Pardeep Kullar
Pardeep Kullar
Co-browse on any 3rd Party Website without Installing Code

Co-browse on any 3rd Party Website without Installing Code

Normal co-browsing can only be done on pages that have the co-browsing javascript snippet added to them but now, with Upscope, you can co-browse on any website using 3rd party code-less co-browsing. Below we'll list key uses cases for this new form of magical co-browsing. Remote advisorsMore than ever, there

Pardeep Kullar
Pardeep Kullar