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Pardeep Kullar

Pardeep Kullar

Pardeep overlooks growth at Upscope cobrowsing and loves writing about SaaS companies, customer success and customer experience.

How Companies do Software Training and Onboarding

How Companies do Software Training and Onboarding

You'll go slightly crazy choosing how to onboard and train employees and customers on software because it requires swimming through abbreviations like DAP, LMS, Internal KB and terms like Corporate Wiki. Below we'll clarify some these terms and focus on DAPs (Digital Adopt Platforms) as an advanced practical method with

Pardeep Kullar
Pardeep Kullar
4 Companies Show you their Key Lessons Learned in Building a Knowledge Base

4 Companies Show you their Key Lessons Learned in Building a Knowledge Base

It turns out that the number one way in which customers like to fix a problem is by fixing it themselves. Live chat support is the next fall back with phone support rapidly becoming an emergency escalation channel. If that's the case then our knowledge bases and other self-support channels

Pardeep Kullar
Pardeep Kullar
Upgrade from Zoom Screen Sharing to Zoom Interactive Co-browsing

Upgrade from Zoom Screen Sharing to Zoom Interactive Co-browsing

You talk at the other person as you show them your screen or they talk at you by showing you their screen. That's how Zoom screen sharing normally works. Flipping from one side to the other. The more efficient solution is if you could both browse on the same page

Pardeep Kullar
Pardeep Kullar
The Future of Customer Experience in Live Chat

The Future of Customer Experience in Live Chat

How much is live chat growing in use? Why is it growing? What challenges to do companies have in maintaining a good customer experience within live chat? Based on the answers to these questions, what's going to happen next? ContentsSourcesThe new generation prefers self-help or live chatHow much is live

Pardeep Kullar
Pardeep Kullar
Roam Research for Organising Your Notes, Ideas, Bucket List, Books you want to read, Podcasts, Restaurants to visit and actually doing Research

Roam Research for Organising Your Notes, Ideas, Bucket List, Books you want to read, Podcasts, Restaurants to visit and actually doing Research

You've tried every note app and stopped using them. Why? We're too damn lazy to organise things top down. We just want to scribble them down and auto-magically they get organised. I don't want to FIND my bucket list to add things to it. I want to write down my

Pardeep Kullar
Pardeep Kullar
Super Agents as one of the New Customer Service Trends

Super Agents as one of the New Customer Service Trends

The logical appears to become inevitable in most cases. Blockbuster was not going to survive streaming. CDs were going to die. A rise in remote working was happening even without the pandemic. So what about customer support? Seen that new AI GPT-3 project? The damn thing is writing code now

Pardeep Kullar
Pardeep Kullar
Give your Zendesk Team Sight by Adding One Integration from the Zendesk Marketplace

Give your Zendesk Team Sight by Adding One Integration from the Zendesk Marketplace

Everyone listened to radio then came TV. Everyone could only see text then smartphones arrived. Everything changes once you add pictures. If you're using Zendesk, everything improves once your agents can see. Below we'll show you how you can add both pictures and visual interaction to Zendesk via one integration

Pardeep Kullar
Pardeep Kullar
Everything Changes Once you Add Pictures. Give your Customer Facing Team Sight.

Everything Changes Once you Add Pictures. Give your Customer Facing Team Sight.

Everyone listened to radio then came TV. Everyone could only see text then smartphones arrived. Everything changes once you add pictures. Every company is using one of Intercom, Zendesk, LiveChat or some other service to support customers. Everything improves once your agents can see. Below we'll show you how you

Pardeep Kullar
Pardeep Kullar