The One Simple Way to Reduce Customer Churn Rate? Think of Netflix Do you remember how you first started using Netflix, Spotify, Instagram and other apps? Below you'll see why one to one onboarding is how you find most apps and why doing the same
How 7 Companies Calculate their Customer Health Score Early on in startups the idea of creating a ‘customer health score’ is met with blank stares. Later we realise it's a business survival score that we should look at like we're in
Aircall VOIP screen sharing? Yes, you can instantly see the user's screen while on a call Not only can you see the user’s screen from Aircall instantly, you can also remotely take control and highlight where to go. You can click and scroll for them. You can take
An MRR growth machine using Aircall and co-browsing Every company founder knows that, given 5 minutes to show all new users the product and answer their questions, they'd nail their monthly recurring revenue targets. The problem is that setting up lots
Why Companies Go from Low Touch to High Touch Sales Models What is a high touch sales model? Why do companies with successful low touch models turn to high touch? Below we cover both definitions and the reason for that change. What is a
Integrate the Upscope Cobrowsing API into your Platform to Convert and Retain Customers When you're looking for a product to fundamentally improve your key conversion and retention metrics, it's difficult to believe that there's a technology readily available and proven to give your platform an additional
Demo 10 Companies Show You Their SaaS Demo Process for Making Sales Do you start a software demo with the big picture? How do you close it? Do you have to be in sales mode? Is the focus on demonstrating the key features? We cover
Articles about Customer Success Our List of Tools for Customer Success Managers Below we'll list the apps we use and why we use them at Upscope where, over the last year, we've focused on customer success as a core strategy. Intercom For customers, Intercom is
cobrowsing Upscope is everyone's best Teamviewer alternative When we ask people who they're switching from, they list Teamviewer more than any other product. The change from traditional screen sharing to modern co-browsing is as natural as the change from desktop
Upscope guides Grow Your SaaS the Hard Way With experience, the hard task is the smart easy one because delaying a few days of hard work resulting in a year of lost growth is insanity. This includes talking to customers more,
Articles about Customer Success How Big is Your New Signup’s Traffic? Get Unique Insights using SEMRush When someone signs up and you want to find out if they’re a big company and how much traffic they’re getting and where from, you need SEMRush. It tells you where
Articles about Customer Success How Customer Success Managers Learn Coding in Weeks to Confidently Talk Tech Sometimes you have to do things yourself, from the ground up, to have real confidence in talking about tech. However, it’s hard to go to Codeacademy and hope to pick the right
SaaS What’s the Process for Selling SaaS to Enterprise? Ever wonder if those boring whitepapers and security pages on some SaaS websites are necessary? Do you have to email people to gain enterprise customers? Below we describe what we hoped enterprise sales
Product Marketing If the New York Times Featured YOU, what would it say? Feel like your product vision is a bit blurry? Below is one simple method of inspiring product vision that everyone in the team can understand be motivated by How to do the exercise
livechatinc Using ‘Jobs to be Done’ Examples to Write Marketing Messages that Work Ever look at a landing page for an app and think ‘but what does this actually do for me?’ Below we’ll apply the jobs to be done (JTBD) framework to a list
Articles about Customer Success Why Account and Customer Success Managers use Screen Sharing 2.0 tools. As applications have moved from the desktop to the web you’d also expect changes in how account managers deal with clients. We run the occasional analysis of Upscope core users and were
livechatinc Make a Better Landing Page by Analysing Live Chats in the Airtable Spreadsheet App Who reads your blog and signs up to your product? Company directors? Founders? Regular employees? Getting that landing page headline and key benefits right for the right people is tough. Do they understand
Coda OKR software? I’ll test storing OKRs, team members and a progress tracker in a Coda spreadsheet. Keeping a simple set of achievable goals with the team’s vectors aligned is a learning process for every manager. Google grew into a billion dollar company using OKRs to simplify goals and
Coda Coda spreadsheet is the future of docs? Coda is being called the future of docs because it combines spreadsheets, docs and apps into one page. How can we use it with Intercom? Many of us have our own unique customer
livechatinc How do you set up a bot on LiveChat to answer common questions? You hear about bots all the time but how do you set one up to answer the most common questions you get on a live chat system? We show you the process with
livechatinc How to install and test live chat on your Mac without knowing how to code When you really want to get a feel for how live chat works, it’s nice to be able play with it without asking your developers to install it. Below you’ll see
Onboarding Onboarding emails didn’t work? Use the Close.io email drip campaign to sell. Some people buy. Some will never buy. Some need the product but didn’t buy. How do you convert that last group of people? Close.io is the sales tool built by sales
Product Marketing The 5 Best Animated Explainer Video Tools for Startups Let’s face it, we don’t all look good on camera or have natural acting abilities. Meanwhile, cartoons are in our childhood DNA, they grab our attention and that’s why animated
SaaS Re:amaze is a Great Alternative Live Chat App for E-commerce and SaaS Companies Why is Re:amaze different to Intercom, Drift, Livechatinc? How does it compare as a live chat app? All these live chat apps began with different roots Intercom started off as a customer
Articles about Customer Success How screen sharing BUILT INTO your website will onboard visitors and close deals. Ever had a user spend an hour asking you questions but then barely use the product and never pay? It’s because of this problem that companies install Upscope co-browsing. Some customers don’
