Ever had a user spend an hour asking you questions but then barely use the product and never pay?
It’s because of this problem that companies install Upscope co-browsing.
Some customers don’t understand your onboarding emails. They don’t want to look through your help files. They didn’t understand your awesome explainer video. They want to be shown your product or they’ll never buy.
Rather than go into a panic, give your sales and support team a tool that makes them do this:
Get screen sharing BUILT INTO your website.
It’s known as co-browsing.
See the users browser instantly. See them moving around on your website. Take control and click for them. Scroll for them. Draw on their screen.
All instantly, without downloads.
Onboard your toughest non-tech customer using Upscope co-browsing. As you talk to them, draw circles around features on THEIR screen as they sit back and learn.
Upscope is instant screen sharing built into your website
You can see your customer’s browser, take control,** click for them,** scroll for them, highlight one area****and more.
Draw a circle around a link to show them where to click.
Old school screen sharing does not work well for the web
They don’t want to download stuff and then go to a link and then… and all that nonsense.
They just want to you to show them and talk them through it.
That’s why co-browsing is growing so rapidly.
Co-browsing is like sitting next to them and browsing together
Co-browsing is what screen sharing for websites was supposed to be. When you want to explain to a family member how to use a site, you want to sit next to them. This is how co-browsing feels.
Talk to them on the phone while explaining how to use your website
When they call you, ask them to read out a code. Enter that code into Upscope co-browsing and you are now browsing together.
See their screen from your live chat tool in one click
Upscope co-browsing integrates with live chat tools like Intercom, Zendesk and more. See their screen from your live chat in one click.
Get started with a 2 week free trial
Go to Upscope co-browsing for your 2 week free trial.
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