Who needs on-premise co-browsing? Is it secure? What are the benefits? Can I customise it? How do I get started? Read more on on-premise co-browsing below.
Related: Learn About Co-browsing Software
Benefits of on-premise co-browsing
On-premise is essential for organisations that, for compliance reasons, need all data to remain within their own infrastructure.
An on-premise co-browsing solution can be quickly added to your system without a large upfront development investment.
Who wants on-premise solutions?
On-premise co-browsing is mainly sought after by developers for banking software, medical software, and customer support tools that want to integrate co-browsing technology.
When these clients approach Upscope for on-premise solutions, they mainly are looking for a sense of control over their data.
How is it priced?
It depends on volume and whether additional changes are required. While typically it's based on per seat pricing it can be capacity based.
With on-premise, all the servers would be located within your own private cloud.
Co-browsing offers superior data security when compared to regular screen sharing as the only data your organization has access to originates from your own website.
You will not have to worry about unauthorized access to user's computers, and you will have the ability to hide parts of the page (such as credit-card forms, or PII) for additional security.
Can I customise it
On-premise co-browsing allows you to fully customize the experience for user and agent so that co-browsing looks and feels like an integral part of your system.
What are the other options to on-premise
The Upscope REST API allows you to create a customized experience for agents and users without the burden of hosting the server. Co-browsing can be integrated into your system without any DevOps needed.
ISO27001 certified? Hipaa compliant?
While Upscope is ISO27001 certified and HIPAA compliant, with on-premise, all the security certifications you hold will apply to the co-browsing system too.
What customer use metrics do you track?
The only data we collect through our on-premise solution are usage statistics for billing and reporting purposes. No user data ever leaves your infrastructure.
Upscope on-premise solution is completely standalone from our own infrastructure and will continue working even in case of Upscope downtime.
Get started with Upscope on-premise
The simplest thing to do is start the conversation with team Upscope on our live chat from our home page. Mention on-premise and we'll get the right person to answer your questions.