Shopify screen sharing. Yes, you can see the user’s screen from Shopify. Get Upscope.

Not only can you see the user’s screen from Shopify instantly, you can also remotely take control and highlight where to go. You can click and scroll for them. You can take your toughest non-tech user and without asking them to download anything, support them from sign up to purchase. Do this with Upscope

img

Upscope co-browsing is the modern INSTANT screen sharing built for websites and is a support and sales dream.

Features

  1. View the user’s screen instantly from Shopify to guide users and solve simple frustrating problems without asking the user to download software.
  2. Take control and remotely highlight, scroll and click for the user on their screen as if you’re sitting there with them.
  3. No downloads needed. Automatically integrates with Shopify by pasting 2 lines of code on your own website one time. That’s it, there are no user or agent downloads needed after that.

Who uses it and why?

Upscope is used to effortlessly guide new visitors to your store and fix problems of even the most difficult non-tech customers.

Users include e-commerce, finance, health, education and SaaS companies.

How simple is it to install?

Once you sign up we give 2 lines of code to paste onto your Shopify site.

This is how you paste it:

  1. From your Shopify admin, go to Online Store > Themes.
  2. Click Actions > Edit code.
  3. Next, Select theme.liquid under Layout.
  4. Scroll down to the bottom of the theme.liquid file and insert your Upscope above the closing body tag ()
  5. Lastly, scroll back to the top and click Save.

Contact someone at Upscope right now

The Upscope team is based London. Message the team directly from the home page.

Price

See the simple pricing here: https://upscope.io/pricing.

Free trial

2 week free trial and if you need longer to evaluate it, let the team know.

How to get started

Go to Upscope.io and ‘start your free trial’.

Testimonial page quotes

From Upscope testimonials page.

“Upscope was easily the biggest quality of life improvement in my support work. Because of it I longer have to rely on my guesswork or my customer’s technical skill”

“So much easier and more time efficient than trying to get them to send us screenshots!”

“Upscope saves our support staff an enormous amount of time. Instead of sending emails back and forth or having confusing phone calls, our team simply logs into Upscope and gets an instant view of what is happening and can give a quick tutorial to the customer.”

“The ability to educate a user on unfamiliar functionality using the spotlight tool has been incredibly beneficial in saving time”

Overview and key questions

What is it?

Companies supporting customers on their website sometimes need to see the user’s screen.

With Upscope, whether a user phones in or contacts you on live chat (Upscope integrates with major live chat systems), you can instantly go to their screen by either asking them for their unique code or clicking a link an Upscope screen share link in your live chat admin panel.

See the comparison chart below on how co-browsing is the new modern form of screen sharing built.

img

Can I ask for the user’s permission before viewing their screen? Yes.

Within your Upscope settings, you can set a pop-up box which asks the user’s permission before viewing their screen. You can of course leave that off for faster support but most companies have it enabled.

Who are Upscope?

A London based company that has been running instant screen sharing (aka co-browsing) since early 2016, based in WeWork, Soho. See more.

How would someone get started with Upscope?

Create an account on https://upscope.io and you can access the installation code. Paste that onto your Shopify site as instructed above.

Other questions and features

A lot of the information below can be found in the help section.

Security

Upscope does not store any key user data, there is a full audit log, role based access control, the ability to hide sensitive form values and more. To further keep the system secure there is a 2 step email login, SSL everywhere, nothing ever stored, CTO only access to deployment. The office is located in the middle of London and is equipped with CCTV and 24/7 security personnel.

See the full security page here: https://upscope.io/security

If you have sensitive data you wish to hide from agents then Upscope allows you to hide those fields from viewers.

Adding team members

You can have as many team members on your team as you wish. Upscope only counts team members who actively screen share in that month, you can have as many additional team members on your account as you wish without being charged more.

Multiple domains and teams

You can add multiple domains to a single account and have multiple teams with separate billing.

Identify users

You are able to identify a user to make it easier for your agents to search by name or email.

Learn more about why co-browsing is growing

Co-browsing as a form of instant screen viewing is leaving old school screen sharing behind. Learn more about how it’s different and why it’s more secure: A guide to co-browsing tools.

Get started with Upscope today and start your 2 week free trial.

Subscribe to Upscope Blog!