Articles about Customer Success How Big is Your New Signup’s Traffic? Get Unique Insights using SEMRush When someone signs up and you want to find out if they’re a big company and how much traffic they’re getting and where from, you need SEMRush. It tells you where
SaaS What’s the Process for Selling SaaS to Enterprise? Ever wonder if those boring whitepapers and security pages on some SaaS websites are necessary? Do you have to email people to gain enterprise customers? Below we describe what we hoped enterprise sales
SaaS Re:amaze is a Great Alternative Live Chat App for E-commerce and SaaS Companies Why is Re:amaze different to Intercom, Drift, Livechatinc? How does it compare as a live chat app? All these live chat apps began with different roots Intercom started off as a customer
SaaS 12 Questions Every SaaS Company Wants Answers For. Here they are. Questions like ‘Is our pricing right? or ‘Should I build this feature a competitor has?’ drive SaaS founders crazy. Experienced founders have dealt with these same questions so what do they advise? See
SaaS How Deadly is Confirmation Bias in Early Stage SaaS startups? Ever had a customer sign up and pay you, after which you read about them and began to join dots in your head to form a conclusion about an entire possible market? Every
SaaS 25 Companies Show You Their Best SaaS Pricing Models As Examples Are you, like us, playing with SaaS pricing models and maybe still confused as hell. Should we have a free plan? Is it too high? Is it too low? These are some of
SaaS 10 Entrepreneurs Tell You The Best Ways To Do SaaS PR Building relationships with journalists is a must in promoting your product, it is essential to have a strategy in place. Learn how to be effective in your PR plan with this guide to
Product Marketing How to Create a Viral Video for Your Boring Product I think you’ll agree that most startups with seemingly regular products don’t go around making truly great viral videos. We see some companies like Dollar Shave Club nailing it but those
Content Marketing From $0 to $21M ARR: Our 5 Biggest Marketing F***Ups | Matt Epstein Have you ever tried something that just didn’t work? Matt Epstein goes through some of the biggest marketing mistakes he has made in his career, so you don’t have to make
SaaS How to increase the lifetime value of a customer in SaaS A summary of Neil Patel’s video on life time value. Optimise on-boarding, analyse usage, communicate and survey your users but under it all, make sure it’s a good product. Transcript edit
SaaS What about the other 96% who don’t buy? | Mitchell Harper This is a summary transcript of Mitchell Harper’s video on how to increase your conversion rate by building a content funnel. He has built a number of companies worth up to $200m
Articles about Customer Success 5 ways to accelerate sales with customer success | Lincoln Murphy This is a summary transcript of Lincoln Murphy’s great talk at a sales acceleration summit. The 5 key points covered Identifying your ideal customer Learning their desired outcome Entering the conversation Cloning
SaaS 5 Emerging SaaS trends to watch in 2018 Discover some of the hottest new SaaS trends to start of this year! The SaaS industry is growing more competitive each year, making it harder for businesses to stand out from the crowd.
SaaS How To Use Live Chat To Increase Sales in 7 Steps | Dan Martell Dan Martell is the founder of FlowTown, Clarity and other startups. We’ve taken out the 7 key steps and advice he has mentioned in this video on increasing sales through live chat
SaaS Drift screen sharing. You can see the user’s screen from Drift using Upscope.io. Co-browsing is modern instant screen sharing for sales and support and is available with Drift using Upscope.io. It’s a smarter form of screen sharing that allows you to see the user’
SaaS 400 quotes to focus and motivate SaaS startups in 2018 Sometimes we need to sharpen the brain to make the most of the time we have and a simple quote can change the year. Also read: 27 companies show you their best onboarding
SaaS 6 Actionable tips to Improve Customer Onboarding and reduce SaaS churn rate From working at a SaaS company, I can tell you, that poor customer onboarding can be your fastest downfall. A study by SaaS Capital, revealed that a “1 percent difference in churn can
Articles about Customer Success How to use Intercom Metrics for your customer support to reduce churn and improve on-boarding I tested out the Intercom integration, Statbot, to see what actionable customer service metrics I could harvest. And guess what? I plucked some pretty interesting results! If you’re searching for Intercom metrics
Intercom All our Intercom Email Templates for your Onboarding Campaign Below we’ve laid out the full Upscope.io email campaign for onboarding users including the entire process through sign up, installation, trial and purchase. What’s the goal? Upscope is co browsing
Customer Service The lifetime value of an enterprise customer and how to get them to buy into your SAAS product An enterprise buyer team does not purchase the same way as a startup would, and it’s not because they’re behind the times or slow. Gaining and maintaining a valued enterprise customer
Articles about Customer Success Live chat stops lies that kill startups. We constantly hear that experienced entrepreneurs are obsessed with customer feedback and while I personally was like “Ok, sounds good”, the message took time to fully get through. We’ve come to understand
Articles about Customer Success Cobrowsing for Olark and other live chat services. Cobrowsing is the instant screen sharing that live chat agents dream of. One click to see their browser, one click to take control and guide them and no downloads needed. It’s instant.
Customer Support What is Intercom? A Case Study in Using the Intercom Live Chat App. What is Intercom? How does it feel to use it? What can it do for your support, sales and marketing? This was our experience including key lessons learned. We’ve used Intercom in