We know which live chat services people switch to because we run a unique screen sharing startup that integrates with live chat tools. Besides LiveChatinc, Olark is one of the Intercom competitors that they move to. Related: Yes, you can See the User's Screen from Intercom Also see: 9 Smart
Upscope’s co-browsing for LiveChatinc is the modern instant screen sharing that LiveChat agents dream of. While live chatting to a user, click once to see them moving around on your website. Click again to take control and move them through the site yourself while they sit back and watch.
We run two very different SaaS startups using live chat and we’re going to list 36 public statistics on the benefits of live chat and tell you which of them is true based on our experience. Yes, this is a random image but damn, it’s late and this
What can Intercom plugins do for your Sales, Marketing, Product and Customer Support? Intercom has over 17,000 users, and is continuously growing. And with this growth, it comes as no surprise that there are newly emerging and exciting plugins to make Intercom even more of a multi-tool. These Intercom
The benefits of putting an agent in the customer’s shoes by jointly navigating a site may appear obvious but it’s important to see the statistics that prove the incremental and inevitable revenue growth and savings. Below we summarise key points from Aberdeen group’s research. Why does it
Co-browsing will soon be default for phone and VOIP service providers. It gives the support agent the gift of sight and it’s hard to take away that sight once you’ve used it. Giving support agents the ability to see their own customers on their own website is both
Discover the simple solution that will change the way you interact with your customers. We answer key questions from an Intercom customers point of view. What is Intercom? Why use it? How much does it really cost? What are the main features and benefits? What is Intercom? Imagine talking to
If you have doubts about live chat and want some of your key questions answered then read on about common fears and what the reality is. What you think before installing live chat We’ll be awake at all hours answering chats. We can’t keep them waiting, they’ll