In the early days there’s a temptation to leave chats open ‘just in case’, or to get annoyed by abuse. There are overly long and formal replies and not reading between the lines when someone really is giving good advice. It’s a totally different zone of front-line customer service.
Day 1 vs Day 30 to Day 90 as a live chat agent
The team at https://Upscope.io has experience supporting 1000s of users, we hope you enjoyed the ride 🙂
Upscope.io, “One click to see the user’s screen from live chat for awesome instant support”