/ Customer Service

How you become a better live chat agent

In the early days there’s a temptation to leave chats open ‘just in case’, or to get annoyed by abuse. We also write long and formal replies and don't read between the lines when a customer is giving good feedback. Below we show how we change over time.

Day 1 > Day 30 > Day 90 as a live chat agent

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The team at https://Upscope.io has experience supporting 1000s of users, we hope you enjoyed the ride 🙂

Upscope.io, “One click to see the user’s screen from live chat for awesome instant support”

Show users your website like never before

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Pardeep Kullar

Pardeep Kullar

Pardeep overlooks growth at Upscope cobrowsing and loves writing about SaaS companies, customer success and customer experience.

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