Some customers don’t understand your onboarding emails. They don’t want to look through your help files. They didn’t understand your awesome explainer video. They need to be shown your product and have their key questions answered because they need to trust that the product will get them the result they want. However, the thought of setting up screen sharing sessions with everyone is horrible. You need something better, something that makes you feel like the great teacher who does what they love without the admin nonsense.
We've all signed up to apps and not used them even when we needed them. Why?
We never got a chance to break that 'first step' barrier and make it a habit.
Even when it's useful and cuts down time, we don't use it and somehow carry on doing things the old long way.
We never really bought into it.
We needed some further guidance and reassurance that this would give us the results it promised.
We needed someone to take us past that first little bump that often feels like a mountain.
5 minutes of teaching for 1000s of dollars in revenue
Spending 5 or 10 minutes interacting and teaching each customer for a life time value of 1000s of dollars is a simple enough equation.
Passively watching a video or even watching someone else run a screen sharing session has 1/10th the effectiveness of software where both the agent and the user work together.
You want both sides to be wide awake and emotionally involved.
You can't do this with traditional screen sharing, it's slow and needs downloads
You can't do rapid educational sessions with old school screen sharing, it's too slow.
You have to ask them to download stuff or go to some other link, then there's waiting and hoping and then maybe a blurry screen.
You also end up switching from support agent to user where one side sits passively and may well be tuned out.
Old school screen sharing was built for old school desktop apps. Now that everything is moving to the cloud, you need something new.
Co-browsing is screen sharing 2.0 for instant interactive learning sessions
With co-browsing, you're a teacher working with a gifted student using a magic highlighter.
Co-browsing is instant interactive screen sharing BUILT INTO your website.
In one click, see their browser and highlight where to click next.
If they're still struggling, take control to scroll and click for them. It's like you're sitting next to them.
There are no downloads.
There are no delays or blurry screens. It's instant and pixel perfect.
If you want to boost your conversions this week, turn it on and run rapid teaching sessions using Upscope co-browsing.
Create a conversion and retention machine with co-browsing
Here's a common set up for creating a conversion and retention machine.
A user contacts you through live chat to ask for an instant demo.
If you don't have live chat then the user books time with you using calendly.
You click once to see their browser, you click again to begin talking to them, you highlight where to click and they do it.
In 5 minutes, you've helped them learn the essential parts of the app they understand the least.
When you can run 5 or 10 minute sessions like this through a smooth setup you'll convert a multiple of what you're doing now.
Look at Upscope co-browsing, see a video, get the free trial
Go to Upscope to learn more and see a video of how it works.