When we ask people who they're switching from, they list Teamviewer more than any other product. The change from traditional screen sharing to modern co-browsing is as natural as the change from desktop apps to cloud based apps. New technologies create new processes and new opportunities for improving revenue and retention.
Above you can see some of our new sign ups, including their answer to the question of 'which tool are you replacing'.
Why is Upscope a fundamentally different Teamviewer alternative?
Once you use co-browsing, you don't go back to old school screen sharing.
Teamviewer type screen sharing needs:
- Installs, either browser extensions or some other form of download.
- It involves streaming potentially blurry video.
- It's not interactive, one or the other side passively watches.
Teamviewer type screen sharing was built for desktop apps where you need to see the whole screen and things have since moved to the cloud, so much so that even saying 'cloud' sounds odd.
Companies are investing in onboarding and the ability to take some of your toughest non-tech customers and educate them on your product are vital to meeting retention and revenue targets.
Upscope's co-browsing solution is:
- Instant, there are no downloads.
- Interactive, both agent and customer browse together.
- Pixel perfect, there's no streaming video, it passes the original page.
Co-browsing was built for the modern web where you don't need to see the full screen, which was always a little uncomfortable and insecure.
New technologies change how account managers, support staff and customer success managers run their onboarding processes.
Co-browsing has become a key part of the improved productivity of these team members to the point that they wouldn't want to work without it.