Product Story Telling for Upscope Co-browsing. Who is the Bad Guy?
In stories there's normally a clear bad guy. Who is the bad guy in your product story? Below we'll use a couple of story structures to build stories for Upscope. Our core customers include live chat support agents, customer success onboarding specialists and sales reps whose jobs overlap with support
Product Story telling in SaaS
So many articles about story telling focus on examples like Nike and Apple and mention things like "Think Different" and I can't really learn anything from that. All I want is advice on how to write product stories. However, even when it comes to product story telling, are we supposed
Review of 3 of the Best Screen Video Recorders
There's a bunch of screen video recorders out there so we're going to investigate 3 of the most commonly mentioned (Loom, Vidyard, Cloudapp), install them, try them out and give our thoughts on each one. We'll include use cases, key differences between them and anything uniquely interesting. LoomA typical default
Co-browse on any 3rd Party Website without Installing Code
Normal co-browsing can only be done on pages that have the co-browsing javascript snippet added to them but now, with Upscope, you can co-browse on any website using 3rd party code-less co-browsing. Below we'll list key uses cases for this new form of magical co-browsing. Remote advisorsMore than ever, there
To Manage a Call Center Efficiently see what Employees Really Think
There are plenty of happy smiling recruitment videos for call centers on Youtube but survey the comments section below the videos and there are very few smiles. At Upscope we're researching what sort of services employees at call centers might want and to understand that we need the real unspoken
Lessons learned: Getting Remote Working Working
This lessons learned series is part of our live SaaS resource list we're building while launching a new product. See the live SaaS resource list here. What one thing lesson was most important to our remote working setup?We're still amateurs at this but having someone manage remote working events
Lessons learned: Talking to customers is the fastest way to grow
This lessons learned series is part of our live SaaS resource list we're building while launching a new product. What one sentence about talking to customers was most important and why?"Get out of the building" This is the classic line from Steve Blank's customer development posts. You can't do
Lessons learned: Enterprise SaaS Sales
This lessons learned series is part of our live SaaS resource list we're building while launching a new product. What one sentence from blog posts on enterprise sales was most important and why?"As tech co-founders we buy software entirely differently to enterprises." As co-founders, we initially bought and tested