Roam Research for Organising Your Notes, Ideas, Bucket List, Books you want to read, Podcasts, Restaurants to visit and more
You've tried every note app and stopped using them. Why? We're too damn lazy to organise things top down. We just want to scribble them down and auto-magically they get organised. I don't want to FIND my bucket list to add things to it. I want to write down my
Super Agents as one of the New Customer Service Trends
The logical appears to become inevitable in most cases. Blockbuster was not going to survive streaming. CDs were going to die. A rise in remote working was happening even without the pandemic. So what about customer support? Seen that new AI GPT-3 project? The damn thing is writing code now
Give your Zendesk Team Sight by Adding One Integration from the Zendesk Marketplace
Everyone listened to radio then came TV. Everyone could only see text then smartphones arrived. Everything changes once you add pictures. If you're using Zendesk, everything improves once your agents can see. Below we'll show you how you can add both pictures and visual interaction to Zendesk via one integration
Everything Changes Once you Add Pictures. Give your Customer Facing Team Sight.
Everyone listened to radio then came TV. Everyone could only see text then smartphones arrived. Everything changes once you add pictures. Every company is using one of Intercom, Zendesk, LiveChat or some other service to support customers. Everything improves once your agents can see. Below we'll show you how you
3 Examples of Strategic Sales Narratives and how to Build them
Everyone says to focus on the customer "pain" or "problem" but what if most people are not experiencing much pain. They just get on with things. Strategic sales narratives are stories that compel customers to understand why they need a product. They work because they use stakes, not problems, they
Screenshots in Chat Support Software Give You Customer Context
On live chat the customer often turns up, asks a question and goes off. Either that or the agent isn't available immediately. Then you get a conversation that goes on for an hour, out of sync, when it only needed to be one question and one answer. The solution is
Add Vision to Voice of the Customer (VOC)
You can have 90% customer satisfaction scores on individual interactions but have an overall low NPS. Why? They loved the effort you made in supporting them but not if it took 5 support requests. Customer experience is an art and a science and the art bit is done by adding
Content Writing for SaaS
It's easy to end up re-writing your key headlines and paragraphs again and again and waste several days doing it. Below we show you some methods copywriters have used to stop that circle of madness and commit to a message with confidence. They include using the simple and powerful APP