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Improving Customer Experience in Mortgage Banking

Improving Customer Experience in Mortgage Banking

Underlying the loan origination process are issues of trust and education such as clients focused only on the lowest interest rate when they should think about the lowest monthly payment instead. They need help in trusting loan officers, understanding terminology and completing the paperwork. Below we'll cover the customer experience

Pardeep Kullar
Pardeep Kullar
Co-browsing for Insurance: How it Helps and Why it Matters

Co-browsing for Insurance: How it Helps and Why it Matters

As we continue to imagine life in a post-Covid world, there are several industries that come to mind when considering what our ‘new normal’ will look like. One of these is insurance. More specifically, how insurance companies will prepare and adapt to the next distribution channel. It wouldn’t be

Riley Rennie
Riley Rennie
insurance
Interactive Guidance to Accelerate Employee Onboarding

Interactive Guidance to Accelerate Employee Onboarding

If you could 3X the speed of effectively onboarding new employees they'd not only skip the initial grinding confusing steps of joining a company but also get on with growing the company. How could onboarding be sped up 3X? We'll look at obstacles to faster onboarding and then examine the

Pardeep Kullar
Pardeep Kullar
Imagine if you had Your Own Personal Experts for Everything

Imagine if you had Your Own Personal Experts for Everything

When you can interactively guide someone across the internet using new technology, what does that allow? Here we explore some scenarios for the underlying benefit of new tech that Upscope is building. Let's say you have enough money to hire experts to make your life awesome. You can ask them

Pardeep Kullar
Pardeep Kullar
5 Ways Creating a Podcast Can Help Start-ups

5 Ways Creating a Podcast Can Help Start-ups

Once known by the term ‘audioblogging’, the world of podcasting has come a long way since its inception in the late 1980’s. With over 2 million active podcasts in 2021, and US podcast ad revenue to surpass $2 billion in 2023, the podcasting scene has been on a steady

Riley Rennie
Riley Rennie
podcast
3 Start-ups That Created Hype

3 Start-ups That Created Hype

Studies suggest that the average person in the US will spend between 30-40 years of their life in front of a screen. I know what you’re thinking. That’s a lot of time spent ignoring your significant other (or your mother). Nevertheless, as the digital age continues to steamroll

Riley Rennie
Riley Rennie
Startup Marketing
Product Story Telling for Upscope Co-browsing. Who is the Bad Guy?

Product Story Telling for Upscope Co-browsing. Who is the Bad Guy?

In stories there's normally a clear bad guy. Who is the bad guy in your product story? Below we'll use a couple of story structures to build stories for Upscope. Our core customers include live chat support agents, customer success onboarding specialists, loan officers and sales reps whose jobs overlap

Pardeep Kullar
Pardeep Kullar