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Show Users Your App Like Never Before You know when a customer calls you and doesn't understand even basic features? Here's how you get your support team, account managers and sales people to love you. Give them co-browsing."Having spent
SaaS Metrics With Real Examples SaaS metrics like LTV to CAC ratios are simpler to understand when you see real examples and why they're important. Below we breakdown the metrics of one company and show you metrics for
55% Converted by Manual User Onboarding Strategy? Here's How to Do it Smoothly. One founder of a company decided to manually onboard users and converted 55% of them. It doesn't scale but it works wonders. Imagine you could show each new user your app in minutes?
Enterprise SaaS Pricing Advice We Wish We had Known We found SaaS enterprise pricing to be quite confusing at first but having been through the process enough now, here's our advice for our younger selves. We cover 3 main enterprise deals and
The Best Analytics Tool for SaaS Content Marketing? I finally found it. Google analytics is free but it's not giving me the answers I want quickly and cleanly. By chance, I came across Oribi. They got it right guys. THEY GOT IT RIGHT. Each day,
The B2B SaaS Pricing Model that Doubled Revenue and the Others that Failed See all the dumb things we did with our b2b SaaS pricing and the “obvious” pricing model that worked, doubled revenue and made us profitable.Related: What we Realised about Enterprise SalesAlso see:
Create Onboarding Welcome Emails That Work Using These 10 Tips This is a guest post by KC Karnes of CleverTap covering 10 points of great advice on nailing that welcome email for your onboarding process. Further below is also an infographic and links
Guest post: How to Use Intercom to Increase Engagement This is a guest post by UpLead who use Intercom extensively. UpLead is a B2B contact database for gathering sales leads.If you don’t engage your users, they won’t stayImagine you're
Co-browsing for Insurance Companies Speed and clarity of response is essential to insurance companies in helping customers complete forms and that's why they're taking up Upscope co-browsing.A problem of formsEven those comfortable filling in forms would
Upscope guides The Practical Guide to User Onboarding What user onboarding is proven to work? There's a lot of advice so we'll take a look at specific practical examples of things companies did to improve their user onboarding including emails, UX
Is Co-browsing Safe? Yes, Banks Use it There's always a moment of anxiety when downloading software and maybe that's why people like co-browsing because there are no downloads. Below you'll see how co-browsing is different to traditional screen sharing and
On-premise Co-browsing Who needs on-premise co-browsing? Is it secure? What are the benefits? Can I customise it? How do I get started? Read more on on-premise co-browsing below. Related: Learn About Co-browsing Software Also see:
Co-browsing Javascript API. An Overview of the Technology and how to Integrate it. We cover how co-browsing technically works, how it passes data from user to agent and take a look at the javascript and the REST API for integrations. Related: See the Ultimate Guide To
3 Best Co-browsing Software Companies Below we'll show you 3 of the best co-browsing software solutions in the market and how they're different. We cover Upscope, Surfly and Acquire. Related: What is cobrowsing? Why do cobrowsing solutions differ?
3 Different Customer Success Manager Job Descriptions Customer success manager (CSM) job descriptions vary greatly across companies, depending on size and philosophy. Some are account managers re-labelled as customer success managers, others go all in with the philosophy and many
No download Online Screen Sharing vs Traditional Desktop Screen sharing As apps move to the cloud we don't need download based screen sharing, so that's why online screen sharing aka co-browsing is growing so quickly. What's unusual is that it's being used to
User Onboarding Proven to Work and Reduce Customer Churn Rate? Think of Netflix Do you remember when you first introduced a friend to Netflix, Spotify, Instagram or some other app? You put everything into it, showing them what you loved about it, what they'll love about
How 7 Companies Calculate their Customer Health Score Early on in startups the idea of creating a ‘customer health score’ is met with blank stares. Later we realise it's a business survival score that we should look at like we're in
Aircall VOIP screen sharing? Yes, you can instantly see the user's screen while on a call Not only can you see the user’s screen from Aircall instantly, you can also remotely take control and highlight where to go. You can click and scroll for them. You can take
An MRR growth machine using Aircall and co-browsing Every company founder knows that, given 5 minutes to show all new users the product and answer their questions, they'd nail their monthly recurring revenue targets. The problem is that setting up lots
Why Companies Go from Low Touch to High Touch Sales Models What is a high touch sales model? Why do companies with successful low touch models turn to high touch? Below we cover both definitions and the reason for that change. What is a
Cobrowsing API for your Platform Cobrowsing is a powerful addition to any platform and Upscope's Cobrowsing API is used by banking, SaaS and health companies worldwide. Below we cover key questions around integrating the Upscope cobrowsing API into
Demo 10 Companies Show You Their SaaS Demo Process for Making Sales Do you start a software demo with the big picture? How do you close it? Do you have to be in sales mode? Is the focus on demonstrating the key features? We cover
Articles about Customer Success Our List of Tools for Customer Success Managers Below we'll list the apps we use and why we use them at Upscope where, over the last year, we've focused on customer success as a core strategy. Baremetrics Baremetrics shows us how
cobrowsing Upscope is everyone's best Teamviewer alternative When we ask people who they're switching from, they list Teamviewer more than any other product. The change from traditional screen sharing to modern co-browsing is as natural as the change from desktop
