Start here... 🏭Guide to content distribution 🏑Guide to grow your SaaS the hard way 💼Intercom case studies
3 Best Co-browsing Software Companies Below we'll show you 3 of the best co-browsing software solutions in the market and how they're different. We cover Upscope, Surfly and Acquire. Related: What is cobrowsing? Why do cobrowsing solutions differ?
3 Different Customer Success Manager Job Descriptions for SaaS Companies Customer success manager (CSM) job descriptions vary greatly across companies, depending on size and philosophy. Some are account managers re-labelled as customer success managers, others are all in with the philosophy and many
No download Online Screen Sharing vs Traditional Desktop Screen sharing As apps move to the cloud we don't need download based screen sharing, so that's why online screen sharing aka co-browsing is growing so quickly. What's unusual is that it's being used to
User Onboarding Proven to Work and Reduce Customer Churn Rate? Think of Netflix Do you remember when you first introduced a friend to Netflix, Spotify, Instagram or some other app? You put in quite an effort. Below you'll see why one to one onboarding is how
How 7 Companies Calculate their Customer Health Score Early on in startups the idea of creating a ‘customer health score’ is met with blank stares. Later we realise it's a business survival score that we should look at like we're in
Aircall VOIP screen sharing? Yes, you can instantly see the user's screen while on a call Not only can you see the user’s screen from Aircall instantly, you can also remotely take control and highlight where to go. You can click and scroll for them. You can take
An MRR growth machine using Aircall and co-browsing Every company founder knows that, given 5 minutes to show all new users the product and answer their questions, they'd nail their monthly recurring revenue targets. The problem is that setting up lots
Why Companies Go from Low Touch to High Touch Sales Models What is a high touch sales model? Why do companies with successful low touch models turn to high touch? Below we cover both definitions and the reason for that change. What is a
Cobrowsing API for your Platform Cobrowsing is a powerful addition to any platform and Upscope's Cobrowsing API is used by banking, SaaS and health companies worldwide. Below we cover key questions around integrating the Upscope cobrowsing API into
Demo 10 Companies Show You Their SaaS Demo Process for Making Sales Do you start a software demo with the big picture? How do you close it? Do you have to be in sales mode? Is the focus on demonstrating the key features? We cover
Articles about Customer Success Our List of Tools for Customer Success Managers Below we'll list the apps we use and why we use them at Upscope where, over the last year, we've focused on customer success as a core strategy. Baremetrics Baremetrics shows us how
cobrowsing Upscope is everyone's best Teamviewer alternative When we ask people who they're switching from, they list Teamviewer more than any other product. The change from traditional screen sharing to modern co-browsing is as natural as the change from desktop
Upscope guides Grow Your SaaS the Hard Way With experience, the hard task is the smart easy one because delaying a few days of hard work resulting in a year of lost growth is insanity. This includes talking to customers more,
Articles about Customer Success How Big is Your New Signup’s Traffic? Get Unique Insights using SEMRush When someone signs up and you want to find out if they’re a big company and how much traffic they’re getting and where from, you need SEMRush. It tells you where
Articles about Customer Success How Our Customer Success Manager Learned To Code in Weeks to Confidently Talk Tech Sometimes you have to do things yourself, from the ground up, to have real confidence in talking about tech. However, it’s hard to go to Codeacademy and hope to pick the right
SaaS What’s the Process for Selling SaaS to Enterprise? Ever wonder if those boring whitepapers and security pages on some SaaS websites are necessary? Do you have to email people to gain enterprise customers? Below we describe what we hoped enterprise sales
Product Marketing If the New York Times Featured YOU, what would it say? Feel like your product vision is a bit blurry? Below is one simple method of inspiring product vision that everyone in the team can understand be motivated by How to do the exercise
livechatinc Using ‘Jobs to be Done’ Examples to Write Marketing Messages that Work Ever look at a landing page for an app and think ‘but what does this actually do for me?’ Below we’ll apply the jobs to be done (JTBD) framework to a list
Articles about Customer Success Why Account and Customer Success Managers use Screen Sharing 2.0 tools. As applications have moved from the desktop to the web you’d also expect changes in how account managers deal with clients. We run the occasional analysis of Upscope core users and were
livechatinc Make a Better Landing Page by Analysing Live Chats in the Airtable Spreadsheet App Who reads your blog and signs up to your product? Company directors? Founders? Regular employees? Getting that landing page headline and key benefits right for the right people is tough. Do they understand
Coda OKR software? I’ll test storing OKRs, team members and a progress tracker in a Coda spreadsheet. Keeping a simple set of achievable goals with the team’s vectors aligned is a learning process for every manager. Google grew into a billion dollar company using OKRs to simplify goals and
Coda Coda spreadsheet is the future of docs? Coda is being called the future of docs because it combines spreadsheets, docs and apps into one page. How can we use it? Here's a practical exampe of Coda combined with Intercom that
cobrowsing Screen Sharing vs Co-browsing for Inside Sales Demos Do you want to spend 5 minutes setting up screen sharing and praying it all works or browse the same page together in seconds just like you’re sitting next to your customer?
livechatinc How do you set up a bot on LiveChat to answer common questions? You hear about bots all the time but how do you set one up to answer the most common questions you get on a live chat system? We show you the process with
livechatinc How to install and test live chat on your Mac without knowing how to code When you really want to get a feel for how live chat works, it’s nice to be able play with it without asking your developers to install it. Below you’ll see