Under Construction: The Live SaaS Resource List
This Live SaaS resource list is being built as we develop, launch and grow a new product. At first there will only be a few links available to click in this list but it will expand day by day. What's unique about this SaaS resource list?We'll list our current
Customer Interviews on How and Why they use Co-browsing
We've been talking to customers and taking notes. See below some of the raw notes taken from our interviews. If you're new to co-browsing then please see https://upscope.com for a rapid overview of what it does and how it works. Real estate platformThey previously had FullStory which has
How Companies do Software Training and Onboarding
You'll go slightly crazy choosing how to onboard and train employees and customers on software because it requires swimming through abbreviations like DAP, LMS, Internal KB and terms like Corporate Wiki. Below we'll clarify some these terms and focus on DAPs (Digital Adopt Platforms) as an advanced practical method with
4 Companies Show you their Key Lessons Learned in Building a Knowledge Base
It turns out that the number one way in which customers like to fix a problem is by fixing it themselves. Live chat support is the next fall back with phone support rapidly becoming an emergency escalation channel. If that's the case then our knowledge bases and other self-support channels
Upgrade from Zoom Screen Sharing to Zoom Interactive Co-browsing
You talk at the other person as you show them your screen or they talk at you by showing you their screen. That's how Zoom screen sharing normally works. Flipping from one side to the other. The more efficient solution is if you could both browse on the same page
The Future of Customer Experience in Live Chat
How much is live chat growing in use? Why is it growing? What challenges to do companies have in maintaining a good customer experience within live chat? Based on the answers to these questions, what's going to happen next? ContentsSourcesThe new generation prefers self-help or live chatHow much is live
Roam Research for Organising Your Notes, Ideas, Bucket List, Books you want to read, Podcasts, Restaurants to visit and actually doing Research
You've tried every note app and stopped using them. Why? We're too damn lazy to organise things top down. We just want to scribble them down and auto-magically they get organised. I don't want to FIND my bucket list to add things to it. I want to write down my
Super Agents as one of the New Customer Service Trends
The logical appears to become inevitable in most cases. Blockbuster was not going to survive streaming. CDs were going to die. A rise in remote working was happening even without the pandemic. So what about customer support? Seen that new AI GPT-3 project? The damn thing is writing code now