Not only can you instantly see the user’s screen from Voip services like Aircall and others, you can also remotely take control and highlight where to go. You can click and scroll for them. You can take your toughest non-tech user and without asking them to download anything see their screen to onboard and support them. Do this with Upscope co-browsing which is modern instant screen sharing.
Upscope co-browsing is the modern INSTANT screen sharing built for converting and onboarding even your least technical customers.
- View the user’s screen instantly while on a call to guide users and solve simple frustrating problems without asking the user to download software.
- Take control and remotely highlight, scroll and click for the user on their screen as if you’re sitting there with them.
- No downloads needed. Works with Aircall via a simple support code the user can read out to you and which is automatically generated by Upscope. That’s it, there are no user or agent downloads needed.
How does it work?
When a user calls in needing help, ask them to read out the 4 digit unique pin number that Upscope generates for each caller.
Enter that into the Upscope search bar and instantly see their screen.
Alternatively, you can see a customer's screen by entering in their email address or whatever information you uniquely identify them with.
Who uses Upscope and why?
Upscope is used to effortlessly onboard new users by doing rapid smooth walkthroughs of your software and to fix problems of even the most difficult non-tech customers.
Users include finance, health, education, SaaS and e-commerce companies.
How simple is it to get started with?
The Upscope team refer to it as the ‘Beautiful integration’ because it takes 5 minutes. Copy and paste the Upscope code onto your page and turn on the phone support code. Done!
Contact someone at upscope.io right now
The Upscope team is based London. Message the team directly from the home page.
See the simple pricing here: https://upscope.io/pricing.
2 week free trial and if you need longer to evaluate it, let the team know.
How to get started
Go to Upscope.io and ‘start your free trial’.
Testimonial page quotes
From Upscope testimonials page.
“We especially love using the tool to show off our features in walkthroughs”
“The ability to educate a user on unfamiliar functionality using the spotlight tool has been incredibly beneficial in saving time”
“Upscope was easily the biggest quality of life improvement in my support work. Because of it I longer have to rely on my guesswork or my customer’s technical skill”
“So much easier and more time efficient than trying to get them to send us screenshots!”
Overview and key questions
What is it?
Companies supporting customers using Aircall sometimes need to see the user’s screen. With Upscope, when a user calls in, they can ask the user for the 4 digit support code that Upscope generates and places on your website.
Entering that 4 digit code into the system and go straight to their screen.
See the comparison chart below on how co-browsing is the new modern form of screen sharing built for live chat.
Who are Upscope.io?
A London based company that has been running co-browsing since early 2016, based in WeWork, Soho. See more.
How would someone get started with Upscope?
Create an account on https://upscope.io and you can access the installation code. Paste that on your website and start viewing user screens.
Other questions and features
Upscope does not store any key user data, there is a full audit log, role based access control, the ability to hide sensitive form values and more. To further keep the system secure there is a 2 step email login, SSL everywhere, CTO only access to deployment. The office is located in London and is equipped with CCTV and 24/7 security personnel.
See the full security page here: https://upscope.io/security
If you have sensitive data you wish to hide from agents then Upscope allows you to hide those fields from viewers.
Multiple domains and teams
You can add multiple domains to a single account and have multiple teams with separate billing.
You are able to identify a user to make it easier for your agents to search by name or email.
Learn more about why co-browsing is growing
Co-browsing as a form of instant screen viewing is leaving old school screen sharing behind. Learn more about how it’s different and why it’s more secure: A guide to co-browsing